deliveries and returns

deliveries

Delivery is made to France, Germany, Luxembourg, Spain, Belgium, United Kingdom, Italy, Netherlands, Denmark, Austria, Finland, Greece, Sweden, Ireland, Portugal, Switzerland, Norway, United States, Mexico, Canada, China, Japan, South Korea, Singapore, Taiwan, and Hong Kong.

Delivery is made exclusively through DHL to your home or any other place designated at the time of order.

Deliveries are made to the address indicated at the time of the order, which can only be in the geographical area served. Delivery times are related to the shipping area and vary between 3 and 5 working days from the date of shipment. Orders are generally shipped within 24 hours of registration, in case of shipping delays, you will be immediately informed by email.

Delivery charges depend on the place of delivery and will be indicated on the summary of the order. They are offered for any order of an amount greater than or equal to :

returns

If one or more items in the order are not suitable, it is possible to return them. To return your item, simply send an email to contact@monographieparis.com to request a return authorization and a refund request, then you will receive the DHL delivery note by email so that you can arrange for free pick-up of your package from DHL (online or by phone) within 14 days of receiving the order.

The item must be returned with the DHL delivery note, in its original condition and in its complete original packaging in perfect resale condition. Thus damaged products, such as torn labels, missing buttons, dirty or incomplete clothing and/or clothing with an unpleasant odour, cannot be returned. The products must not have been worn under any circumstances. All returns will be subject to rigorous control to ensure that the returned Products comply with quality requirements. It is also specified that a safety label will be affixed to each product and that no return can be made if this label is removed.